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Returns & Refunds

Refund Policy - JNR Vape Wholesale

At JNR Vape Wholesale, we are committed to ensuring your complete satisfaction. As an official retailer, we have a transparent and fair return policy for all products purchased on our website.

Return Period

You have 30 days from the date of receipt of your order to request a return.tour.

Return Eligibility Requirements

For your return to be accepted, the following conditions must be met:

  • Product Condition : The item must be in the same condition as when received: unused, unopened, with tags intact, and must be in its original packaging.

  • Proof of Purchase : Proof of purchase or your order number is required.

  • Procedure : To initiate a return, you must contact us in advance at [email protected].

  • Approval : Any return made without prior authorization will not be accepted.

Damaged or Incorrect Products

We encourage you to inspect your order upon receipt. If a product is defective, damaged during shipping, or was prepared incorrectly, please contact us immediately via WhatsApp at ‪+44 7730 345212‬ so that we can resolve the issue as soon as possible..

Non-Returnable Items

In accordance with health and safety regulations, certain items cannot be returned:

  • Vaping products that have already been opened or used (e-liquids, pre-filled pods, etc.).

  • Vaping products damaged due to misuse by the buyer.

  • Gift cards and products purchased during specific promotions.

  • Customized or made-to-order products.

Exchange Procedure

The easiest and fastest way to get a new item is to return the defective or unwanted product. Once the return is accepted, you can place a new order on our store.

Refund Process

Once we have received and inspected your return, we will notify you via email whether your refund has been approved or denied.

  • Approval : If approved, the refund will be automatically processed through your original payment method.

  • Timelines : Please note that bank processing may take up to 14 days depending on your financial institution.

Contact Us

For any questions regarding returns or refunds, our customer service team is here to help: